Who we are
- Firm
- TAXACE LTD, trading as TaxAce — registered in England and Wales, company number 8205319.
- Regulatory information
- Our professional licence and registrations, with their numbers, are published on our professional and regulatory information page.
- Contact
- 020 3965 9902 · info@taxace.co.uk
The services we provide
We provide accountancy, tax compliance and tax advisory services. The specific services we will carry out for you — and, just as importantly, those we will not — are listed in your engagement letter. We do not take on work outside that scope without agreeing it with you first, in writing.
We do not provide regulated financial advice. Investments, pensions, mortgages and insurance are matters for advisers authorised by the Financial Conduct Authority. We do not provide legal advice or legal drafting; where a matter needs it, we work alongside your solicitor.
Starting work together
- We discuss what you need and agree the scope.
- We send you an engagement letter setting out the services, the fee and the terms.
- We complete the identity and client-risk checks required of us by the Money Laundering Regulations 2017.
- You authorise us to act for you with HMRC where the work requires it.
- Work begins.
We cannot begin chargeable work before the engagement letter is accepted and our identity checks are complete. This applies to every client without exception.
Fees
Fees are agreed before work begins. Recurring services are normally quoted as a fixed monthly or annual fee; one-off and advisory work is quoted for the piece of work in question. If something arises that falls outside what we quoted for, we tell you before we do it and agree the additional fee with you first — you should never receive an invoice you were not expecting.
What we need from you
The quality and timeliness of our work depends on the records and information you give us. You remain legally responsible for the accuracy and completeness of the information supplied, and for the returns and accounts submitted in your name.
- give us complete and accurate records, and tell us about anything unusual
- get information to us by the dates we agree, so filing deadlines can be met
- tell us promptly about changes — new income sources, a new company, a move abroad, a change of address
- forward HMRC correspondence to us as soon as you receive it
- review and approve returns and accounts before we submit them on your behalf
Where information reaches us late, we will still do our best, but we cannot accept responsibility for a deadline that could no longer be met.
What you can expect from us
- a named adviser who knows your affairs, rather than a different person each time
- work carried out with reasonable skill and care, under the supervision described on our regulatory information page
- clear explanations in plain English of what we have done and why
- notice of the deadlines that apply to you, and what we need from you to meet them
- your affairs kept confidential
Acting for you with HMRC
We can only deal with HMRC on your behalf once you have authorised us — normally by a form 64-8 or the equivalent digital authorisation. That authorisation is specific to the taxes it covers, it is given by you, and you may withdraw it at any time. Withdrawing it does not end your engagement with us; ending your engagement does not automatically withdraw it, so please tell us if you want both.
Confidentiality and personal data
We keep your affairs confidential, and disclose information only where you have asked us to, where we are engaging a third party in order to deliver the service you have instructed, or where the law requires it. How we handle personal data — the lawful bases, retention and your rights — is set out in our Privacy Notice.
One statutory exception is worth stating plainly: anti-money-laundering law can require us to make a report without telling you that we have done so, and we are not permitted to discuss such a report with you.
Anti-money-laundering obligations
The firm is supervised by HM Revenue & Customs for anti-money-laundering purposes. We are required to verify the identity of our clients and, where relevant, their beneficial owners, to understand the purpose of the work, and to keep records of those checks. We may ask for documents that feel intrusive; the requirement applies to everyone and is not a comment on you.
Communication
We normally communicate by email and telephone, and we may use secure portals for documents. Email is convenient but not inherently secure, and we cannot accept responsibility for messages corrupted, delayed or intercepted in transit. Tell us if you would prefer we did not use email for a particular matter.
We also offer an AI assistant on this website for general questions and routing. It is clearly identified as an assistant, it is not advice, and nothing said to it forms part of your engagement.
Liability
We accept responsibility for our own work, carried out with reasonable skill and care. We are not responsible for losses arising from information that was incomplete, inaccurate or supplied too late, or from a decision taken without asking us. Our advice is given on the law and HMRC practice as they stand at the time; we are not obliged to update advice already given because the law later changes, unless you ask us to.
Ending the engagement
Either of us may end the engagement in writing. We will complete work already in progress where it is proper to do so, tell you clearly what remains outstanding, and hand over what a new adviser needs. Fees for work carried out up to that point remain payable. Records belonging to you will be returned; our own working papers remain ours.
If you are unhappy
Please tell us. Our Complaints Procedure sets out who to contact, what happens next, and how to escalate to AAT if we have not put matters right.
Governing law
These terms and any engagement with us are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.